HOW TO ORDER. Please fill in all details of your requirements on the order form provided and send it together with your remittance to the address on the form. We can also accept orders by telephone or fax if payment is made by credit/debit card (we do not advise sending credit card details by e-mail). We do not charge your card until the day of despatch. We will confirm your order and delivery date by post, e-mail, fax or telephone depending on lead time. The minimum order value is £10 excluding carriage.

Please note that bare-root and rootballed plants are only available from November to early April; most pot grown plants are available all year round.

DESPATCH. Plants are despatched from Glebe Farm as soon as possible after receipt of orders on a pre-arranged date to suit you. Normal lead times are 7-10 days, but may be longer at our busiest times (November and March).Please notify us within 24 hours if your order has not been received on your expected delivery date. We will advise you if your order cannot be sent because of adverse weather conditions etc.

CARRIAGE AND PACKING. Orders are sent on a contract carrier next day service and are delivered on weekdays (Tuesday-Friday). Please note that, although we make every effort to ensure that orders are delivered on a pre-arranged date, this is not a guaranteed or timed service, so we would ask that you let us know where packages can be left if you are out when the delivery arrives. For delivery to UK mainland destinations (excl. the North of Scotland and ‘instant’ hedge plants) the charge for this service is £9.95 per order. Saturday and timed deliveries can be arranged at extra cost. If delivery is required to the Northern Scotland, Northern Ireland, The Channel Islands or other offshore destinations please ask for a quote. NB. For mature ‘instant’ hedge plants, charges are calculated by weight or by the pallet load. Please ask for details.

COLLECTION . Customers are welcome to come and collect pre-booked orders, by prior arrangement. All plants are lifted and packed to order, so please give us at least 2 days notice if you intend to collect. Office hours: Mon-Fri 9.00 – 5.00, Sat 9.00 – Midday.

AVAILABILITY. If any plant is not available we will notify you as soon as possible after receipt of your order. Unless asked to do so we do not send substitutes.

PRICES. List prices are correct at the time of printing, but may be subject to change without notice. All list prices include VAT at 17.5% where applicable.

SIZES. All sizes quoted are accurate to the best of our knowledge at the time of printing, but should be regarded as approximations.

CARE OF PLANTS. Full care instructions and advice on preparation for receipt of your order will be sent with your order confirmation or with the order itself. Please feel free to call us for further advice.

POISONOUS PLANTS. The following listed plants are known to contain toxins, which may be harmful to humans and animals: Yew (Taxus baccata)- CAUTION toxic if eaten; Leyland Cypress (Cupressocyparis leylandii)- May cause skin allergy; Privet (Ligustrum- all types)- Harmful if eaten; Laurel, Common and Portuguese (Prunus laurocerasus & lusitanicus)- Seed kernels harmful if eaten; Rhamnus cathartica & frangula - Harmful if eaten. Other listed plants may have harmful effects depending on levels of exposure/consumption. If planting in situations where grazing/browsing animals may have access to plants it is best to seek further advice.

CLAIMS FOR DAMAGES IN TRANSIT. Please unpack and inspect your plants carefully as soon as you receive them. In the event of shortages or damage to plants or goods in transit, please notify us within 3 days of receipt. We cannot accept responsibility if these conditions are not met.

GUARANTEE. All our plants and goods are guaranteed in good condition when despatched, but if for any reason you are dissatisfied on receipt of order please inform us within 3 days of receipt and we will arrange for goods to be collected. We will then either replace the goods or refund the purchase price of those goods. We cannot normally be held responsible for losses after this time, as there are too many factors beyond our control, however, in the unlikely event of plants failing to break dormancy in the first growing season, we will replace with plants of the same size in the following season. We will not replace plants that have failed due to neglect, physical or chemical damage, or adverse soil or weather conditions. This does not affect your statutory rights.

PRIVACY. We do not pass on personal details to any third party, except for delivery purposes.